Chris Carswell
Building reliable service operations, modern cloud platforms and responsible applied AI in complex environments.
How I Work
My approach to technology and operations is guided by lessons learned over 20 years of building and maintaining production systems:
Pragmatic over theoretical
Reliability before new capability
Data quality before automation
Explainability and governance in AI
Clear ownership and operational accountability
Selected Outcomes
Improved operational consistency across service teams
Reduced manual effort through responsible automation
Clearer incident and knowledge workflows
More reliable, recoverable service platforms
Stronger trust in AI-assisted operational tooling
About
I've spent over two decades building and leading IT operations — across cloud platforms, service management, and now applied AI. I run teams spanning Technical Operations, Cloud Engineering and Service Desk, with a focus on environments that are reliable, scalable and secure.
I work at the intersection of AI and ITSM — not theoretically, but in production. I built an applied AI engine that automates triage, accelerates resolution, and transforms resolved incidents into reusable knowledge. It's live, it works, and it's changing how service teams operate.
I lead large-scale platform modernisation — currently an Azure migration programme moving a decades-old ITSM platform off legacy infrastructure. Before this, I co-founded and scaled a national services business from zero to £15M turnover within 4 years. I've seen what it takes to build, and what it takes to transform.
This site is a personal space — a place to share what I'm building, what I'm learning, and the kinds of problems that keep me interested. If any of it resonates, I'd welcome a conversation. You can reach me via the contact form or LinkedIn.
Contact
Get in Touch
If you're interested in AI, cloud platforms or service operations and would like to connect, feel free to get in touch using the contact form or via LinkedIn.
Location
Stourbridge, UK